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Nearly 14,000 People Test AI Symptom Assessment: Asking Follow-Up Questions More Closely Resembles Clinical Reasoning Than Answering Directly

Google recruited nearly 14,000 people through Fitbit to test five conversational agents. Systems that actively asked follow-up questions outperformed a general chat mode in differential diagnosis, but the key findings were based on only a small number of participants who self-reported diagnoses received during medical visits and are not yet sufficient to replace physicians.